We care about your privacy



No surprises!

No surprises!

We’ll only ever collect, use and share your information in ways that are described in this policy.

We'll keep your information safe

We'll keep your information safe

We're committed to the confidentiality and security of the personal data you give us.

You're always in control

You're always in control

Modify or erase your data at any time upon request.

About this policy

Along with our Terms of Service, this policy explains how we collect and handle your information across all of our websites, mobile app and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.

Learn more about this policy

Why and how do we use your personal data?

We only use your information where you’ve given us your consent, where its necessary to deliver the services you’ve requested and as such, the processing is necessary to execute the contractual relationship that binds us, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy.

Learn more about why and how we use your personal data

What personal data do we collect?

Everyone who uses our services will have bits and pieces of information about them collected, stored and processed. However, we don’t collect more information than we need. As a general rule, to be able to offer you our services we require you to provide us with your identification and contact information. Nevertheless, some of the promoters we work with may ask for other categories of data. In both cases, we will provide you with sufficient information as to the categories of data we need and the purposes your data will be used for.

Learn more about what information we collect and how we collect it

For what purposes do we process your personal data?

Glownet processes your personal data for the following purposes:


  • To manage your activity on our website and apps, including any payments you make or refunds that you request.
  • To manage your entry and final payment in the festival
  • To grant you with a pay wristband that tracks your expenditure in the festival.
  • To perform statistical studies to improve festival goer experience

Learn more about the purpose of the data collection

How long do we store your personal data?

We only keep your data for as long as we need it. Please take into account that, in order to comply with any legal obligations that may arise, we will retain your data duly blocked until the end of the statute of limitations of said legal obligations. After this period, we’ll either delete your personal data or anonymise it so it doesn’t identify you. We process data differently depending on what it’s used for, but you can ask us to delete your personal data at any time.

Learn more about how long we store your personal data

When is your information shared with or collected by third parties?

We share your information with third parties that access your information to provide us a service. This will only take place when it is a necessary for the maintenance of the services agreed with you. In this case, the third parties accessing your information will do so as Data Processors. This means that these entities will have to comply with any instruction we provide them as to the way they process your data. As such, we guarantee to provide Data Processors with sufficient and protective instructions as to the processing activities they may carry out with your information.. Likewise, we will also share your information if we are required to do so in order for us to comply with any  legal obligation. Nevertheless, under no circumstance we will  sell your personal information.

Learn more about how we share or allow others to collect your information and who these third parties are


How do we keep your personal data secure?

Safeguarding your privacy is embedded in our culture. As such, we have adopted adequate technical and organisational measures to prevent the loss, misuse, alteration, unauthorised access and theft of the personal data you provide. To determine the scope of these measures, we have taken into account the current state of the art, the nature of the personal data we have collected, and the risks to which your data may be exposed to.

Learn more about how we keep your personal data secure and the security measures we implement

Where do we store your information?

Your data is securely stored in data centres in Ireland. Your data will only be processed by suppliers who provide appropriate contractual safeguards for the information they process. Sometimes, your data may be stored in countries with different levels of security to your own but we always make sure their standards meet ours. To be more precise, our database and protocols are always encrypted and only two people in the company know the private key. Moreover, they never travel together.

Learn more about where we store your information and the measures we have adopted to provide you with an adequate level of protection when a transfer to a third country takes place

Do we use cookies or similar technologies?

We use cookies and similar technologies to personalise the web service offered not in your life experience. Cookies are small text files that are installed in your browser. They are used to record your activity on the site or to provide additional functions such as the display of videos or interactive graphics. You can always configure your browser to not accept cookies, block them, and, if necessary, delete them. Likewise, you may withdraw, at any time, a previously granted consent for the installation of cookies. We wish we could offer you  cookies  in our events, it would be delicious.

Our cookies are used to keep the session between browser windows and improve the experience on how you use our portal.

Learn more about cookies and similar technologies

What are your choices and rights?

If you’ve got a Glownet account, you can access, edit, download or delete the key personal data associated with your profile at any time by contacting us to anonymise it.

You also have rights in relation to the personal data we have about you. These are the rights of: access, rectification, erasure, limitation and portability. These rights are explained in more detail below.

You can exercise these rights by getting in touch with us via email at privacy@glownet.com Please note that you must provide us with a copy of your ID card or equivalent document that is to be attached to your request. We inform you that if you fail to comply with the above criteria we may require the amendment of your request.

If you believe that Glownet has breached the current data protection legislation or that your request was not duly attended, you have also the right to file a claim against Glownet before the relevant supervisory authority.

Learn more about your choices and rights

Who are we and how can you contact us?

Glownet is provided by Glownet Limited, a company registered in the UK. Glownet Limited is Data Controller of any information given to us (ticketing companies) and collected by us (your registration information that promoter already knows). Our company number is:08245670. Our registered office address is:35B Wroughton Road,London, SW11 6BE.