We care about your privacy



No surprises!

No surprises!

We’ll only ever collect, use and share your information in ways that are described in this policy.

We'll keep your information safe

We'll keep your information safe

We're committed to the confidentiality and security of the personal data you give us.

You're always in control

You're always in control

Modify or erase your data at any time upon request.

About this policy

Along with our Terms of Service, this policy explains how we collect and handle your information across all of our websites, mobile app and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.

Learn more about this policy

Why and how do we use your personal data?

We only use your information where you’ve given us your consent, where its necessary to deliver the services you’ve requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy.

Learn more about why and how we use your personal data

What personal data do we collect?

Everyone who uses our services will have bits and pieces of information about them collected, stored and processed. However, we don’t collect more information than we need.

Learn more about what information we collect and how we collect it

How long do we store your personal data?

We only keep your data for as long as we need it, or are required to for legal reasons. We’ll then either delete it or anonymise it so it doesn’t identify you. We treat data differently depending on what it’s used for, but you can ask us to delete your personal data at any time.

Learn more about how long we store your personal data

When is your information shared with or collected by third parties?

We share your information only where it’s a necessary part of doing business with you and providing you with the services, or where we need to for legal reasons. We do not sell your personal information at any case.

Learn more about how we share or allow others to collect your information

How do we keep your personal data secure?

Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it.

Learn more about how we keep your personal data secure

Where do we store your information?

Your data is securely stored in data centres in Ireland. Your data will only be processed by suppliers who provide appropriate contractual safeguards for the information they process. Sometimes your data may be stored in countries with different levels of security to your own but we always make sure their standards meet ours. To be more precise, our database and protocols are always encrypted and only two people in the company knows the private key: they never travel together.

Learn more about where we store your information

Do we use cookies or similar technologies?

We use cookies and similar technologies to personalise the web service offered not in your life experience. We could offer some cookies to you in our events, it would be delicious.

Learn more about cookies and similar technologies

What are your choices and rights?

If you’ve got a Glownet account, you can access, edit, download or delete the key personal data associated with your profile at any time by going to your Profile and anonymize it.

You also have rights in relation to the personal data we have about you, which we explain in more detail below. You can exercise these rights by getting in touch with us via email at privacy@www.glownet.com

Learn more about your choices and rights

Who are we and how can you contact us?

Glownet is provided by Glownet Limited, a company registered in the UK. Glownet Limited is Data Controller of any information given to us (ticketing companies) and collected by us (your registration information that promoter already knows). Our company number is:08245670. Our registered office address is:35B Wroughton Road,London, SW11 6BE.